Shipping policy

Delivery Area and Shipping Cost

LLIONTAIL offers free standard shipping across the United States, including Alaska, Hawaii, and Washington, D.C., except to military addresses using the AA, AE, or AP regional codes. There is no minimum purchase requirement. The standard shipping charge is $0.00 for eligible orders. LLIONTAIL does not offer international delivery under this policy.

Shipping Services

LLIONTAIL works with trusted carriers such as UPS and FedEx, together with freight partners where appropriate, to deliver orders safely and reliably. Carrier selection depends on the shipment and delivery address. The dispatch confirmation identifies the carrier or provides tracking details. Naming a carrier does not guarantee that every order will use that carrier or a particular service.

Business Days and Order Cutoff

Business days are Monday through Friday, excluding U.S. federal public holidays. Saturday, Sunday, and public holidays are not included in the processing, transit, or total delivery estimates below.

The daily order cutoff is 5:00 PM (UTC-5), Monday through Friday. UTC-5 is a fixed time offset throughout the year and does not change for daylight saving time.

For a paid order placed before 5:00 PM on a business day, that day is the order's processing reference day. Orders placed at or after 5:00 PM, on weekends, or on public holidays use the next business day. The cutoff determines when the processing timeline begins; it is not a promise of same-day dispatch.

Processing Time

Order processing takes 1–2 business days. This covers payment confirmation, order preparation, and handover to the carrier. If payment or address information needs clarification, LLIONTAIL will contact you and explain any effect on the expected dispatch date.

Transit Time

Standard transit takes an estimated 3–5 business days after the carrier receives the parcel. This is the transportation period and is separate from the 1–2 business-day processing period.

Total Estimated Delivery Time

The total estimate is 4–7 business days: 1–2 business days of processing plus 3–5 business days in transit. An order placed after the cutoff starts from the next business day; weekends and public holidays can therefore add calendar days. For example, with no holidays, a Monday order placed before the cutoff is generally expected between Friday that week and Wednesday the following week.

These are estimates, not guaranteed arrival dates. If LLIONTAIL becomes aware that an order cannot ship within the stated processing period, LLIONTAIL will contact you with the revised timing and the option to cancel for a full refund rather than wait. Any required consent to a shipping delay will be requested. Statutory delay-cancellation rights are not limited by the standard 24-hour order-change window.

Tracking and Delivery Problems

LLIONTAIL sends a dispatch confirmation with tracking information when available. A newly created label may not show movement until the carrier scans the parcel. If delivery exceeds the expected window, tracking stops updating, or a parcel is marked delivered but cannot be located, email support@lliontail.com with your order number. LLIONTAIL will investigate with the carrier and explain the next steps. A carrier scan alone does not automatically end LLIONTAIL's responsibility to help resolve a delivery dispute.

If the parcel or product arrives damaged, keep the packaging where practical and contact LLIONTAIL promptly. Photos may help the review, but a short reporting deadline does not replace the 30-calendar-day return request period or applicable rights for defective goods.

Cancellations and Address Changes

Email support@lliontail.com within 24 hours of placing the order to request cancellation or a delivery-address change. Include the order number and, for address changes, the complete corrected address. The 24-hour period is measured in elapsed hours, including weekends; the time your email is sent establishes when the request was made. Support reviews messages during published support hours.

LLIONTAIL will cancel or update an order where the request is received within this period and the order has not already been dispatched. Dispatch may occur before the 24-hour period ends, so contact LLIONTAIL as soon as possible. Once shipped, cancellation and address changes are not guaranteed. You may request an eligible return after delivery. LLIONTAIL will not impose an undisclosed rerouting or address-correction fee without your agreement.

Please verify your delivery address before checkout. If an order is returned as undeliverable, LLIONTAIL will contact you to resolve the address or arrange an appropriate refund. LLIONTAIL will not automatically deduct an unannounced fee from the refund.

Contact Information

Email: support@lliontail.com
Phone:
Address: 4299 HENDERSON RD, BYRAM, MS 39272, US.
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC-5), excluding public holidays.