Refund policy

Return Window

You may request an eligible return within 30 calendar days after the order is delivered. Email support@lliontail.com within that period with your order number and the reason for the return. Calendar days include weekends and holidays. The timestamp of your request determines whether you contacted LLIONTAIL in time, even if support responds later.

Return Conditions

For a change-of-mind return, the item must be unused, undamaged, and in its original condition, with its included accessories, instructions, and original product packaging. Opening the outer shipping carton to inspect the item does not by itself make a return ineligible. Use the original shipping carton or another protective shipping carton for transit.

Items damaged through misuse, alteration, or inadequate care after delivery are not eligible for a change-of-mind refund. These conditions do not remove rights relating to products that arrived damaged, were defective, were incorrect, or did not match their description. Discounted items follow the same return policy unless a lawful exception was clearly disclosed before purchase; LLIONTAIL does not apply an undisclosed “final sale” restriction after an order is placed.

Starting and Sending a Return

Contact LLIONTAIL before shipping so support can confirm the return instructions and link the parcel to your order. Include the order number, the item involved, and a brief explanation. For damage or a defect, include photographs where reasonably available. If you cannot provide photographs, explain the issue so LLIONTAIL can discuss another reasonable way to assess it.

After the return is approved, send the parcel within 7 calendar days of receiving the instructions. If that is not possible, contact support before that period ends to arrange a reasonable extension. Waiting for a response from LLIONTAIL does not reduce the original 30-day request window. Put your order number inside the package and keep the shipping receipt and tracking number.

Return Address
LLIONTAIL Returns
4299 HENDERSON RD
BYRAM, MS 39272
United States

Return Shipping Costs

For a change-of-mind return, such as ordering the wrong item or deciding it is no longer needed, you pay the return shipping cost. You may use a tracked carrier of your choice. LLIONTAIL does not charge a restocking fee and does not deduct the original free outbound shipping cost from an eligible refund.

For a verified damaged, defective, or incorrect item, LLIONTAIL covers the reasonable return shipping cost and provides a prepaid label or another agreed return arrangement. Contact LLIONTAIL before buying return postage for such an issue so the cost and method can be arranged. Customers will not be required to pay return shipping for an error attributable to LLIONTAIL.

Damaged, Defective, Incorrect, or Missing Items

Inspect the delivery when practical and contact LLIONTAIL promptly if something is damaged, does not work as described, is incorrect, or is missing. Keep the packaging where practical while the issue is reviewed. Prompt reporting helps the investigation, but it does not impose a shorter return-request deadline or waive applicable rights for a defect discovered later.

A qualifying problem may be resolved through a return and refund, or a refund without a return where LLIONTAIL confirms that arrangement. LLIONTAIL does not require a customer to keep a materially incorrect or defective product as the only resolution.

No Direct Exchanges

LLIONTAIL does not offer direct exchanges. To obtain a different item, return the eligible original item under this policy and place a separate new order. A new order is a separate purchase, subject to its current price and availability. You may wait for the refund before reordering if you prefer.

Refund Review and Timing

LLIONTAIL reviews returned items and issues an eligible refund within 5 business days after the return is received at the return address. If an item is not eligible, LLIONTAIL will explain the specific reason during that review period and discuss the next step; deductions or disposal will not be imposed without explanation.

An eligible refund includes the amount paid for the returned item and the corresponding refundable sales tax. For an eligible full-order return, this is the full order amount paid, because standard outbound shipping is free. Customer-paid postage for a change-of-mind return is not reimbursed. No restocking fee applies.

Refunds are sent to the original payment method. After LLIONTAIL issues the refund, the card issuer, bank, or wallet provider may need an additional 5–10 business days to post it. Provider timing can vary. If the refund has not appeared after that period, contact support@lliontail.com so LLIONTAIL can help trace the transaction. Business days are Monday through Friday, excluding U.S. federal public holidays.

Order Cancellations and Address Changes

Contact support@lliontail.com within 24 hours of placing the order if you need a cancellation or address change. The email timestamp records when the request was made. LLIONTAIL can cancel or update an order if it has not already shipped; dispatch may occur before 24 hours have passed. Once dispatched, follow the return process after delivery rather than refusing delivery as a substitute for a return request.

Approved cancellation refunds are issued within 5 business days of confirmation, followed by the payment provider's posting time described above. The 24-hour request window does not limit rights to cancel because of a shipping delay, non-delivery, or another right provided by law.

Contact Information

Email: support@lliontail.com
Phone:
Address: 4299 HENDERSON RD, BYRAM, MS 39272, US.
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC-5), excluding public holidays.